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Making a Complaint to TDIA

All complaints made to the TDIA will be dealt with in a responsive, confidential, and fair manner, and will be managed in accordance with our external complaints handling policy.

The Complaints Management Process

A complaint must first be​ made either verbally or in writing, so we can clearly understand what the issues are.

A complaint can by made be telephoning us on (03) 6478 4100 or emailing enquiries@tdia.tas.gov.au or online using our “feedback form" or in writing and addressed to: Tasmanian Dairy Industry Authority, P.O. Box 303, Devonport Tas 7310.

When we receive a complaint, we will:

  • Where possible and/or appropriate staff will respond to and attempt to resolve complaints immediately.
  • If staff cannot resolve the complaint or the complaint needs to be handled independently, or it is of a serious or complex nature, it will be referred to the TDIA Manager, to progress through our formal complaints management process.
  • After assessing the complaint, the Manager will consult the Board Chair on the proposed actions to be taken to address the complaint.
  • The Manager, or the Board Chair if appropriate (i.e. when the complaint relates to the Manager) will advise the complainant of the outcome of their complaint, including reasons for the decision.
  • Complainants will be advised of external review options (e.g. the Ombudsman) if they remain dissatisfied with the outcome.​​

Feedback Form​​

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If you have asked for an email response you can expect to hear from us within three working days on the email address you provided. If you have not heard from us within this time, please feel free to email Internet.Coordinator@dpipwe.tas.gov.au or telephone 1300 368 550 (within Australia only).

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